Frequently Asked Questions
Everything you need to know about your premiumXL shopping experience.
What are your shipping costs and delivery times?
We offer competitive shipping rates across Europe. Delivery times typically range from 3 to 7 business days depending on your location and the size of the furniture or decor items ordered.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey directly from our logistics partner's website.
What is your return policy for home furniture?
We offer a 30-day return window. If you are not satisfied with your purchase, you can return the item in its original packaging. Please contact our customer service team to initiate the return process.
Which payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, Mastercard), PayPal, and direct bank transfers to ensure a smooth checkout process.
Do the furniture items require assembly?
Many of our products are designed for easy self-assembly to ensure safe transport. Each item comes with a detailed instruction manual and all necessary hardware to help you set up your new home additions quickly.
Are your products covered by a warranty?
Yes, all premiumXL products come with a standard legal warranty covering manufacturing defects. We pride ourselves on the quality of our materials and construction.